1. All orders are shipped within 48 hours of receiving payment from Monday to Friday, to the address given in the order form.
If you place your order on a Friday after 16:00, your parcel will be sent on Monday.
2. We will inform you about the dispatch in a separate e-mail.
3. The estimated delivery time is 3-5 business days, see point 10.
4. Products are shipped only in the United Kingdom (England, Wales, Scotland, Northern Ireland).
5. We offer a free delivery for all orders over £20. Royal Mail or myHermes courier.
Orders above 2kg. Will be sent by myHermes Courier.
6. If the order is placed on a Saturday, Sunday or public holiday (Public holiday), it will be processed on the first or second next business day.
7. We do not send packages on Saturday and Sunday.
8. If you do not receive your shipment within 7 days from the date of purchase, please contact us at email email@example.com.
9. If the product we send does not match the order in our store www.the-straight-from-nature.co.uk (error, incorrect weight or expiration date), please inform us immediately at our e-mail address info @ tsfn .16mb.com
10. The delivery of goods takes place via Royal Mail or myHermes, depending on the customer’s choice, given in the order form, at the address indicated in the order form.
We have got two shipping options via Royal Mail;
– Standard delivery (second class) from 3-5 business days – 2.90 £.
– Standard delivery (second class) with a signature from 3-5 business days – 3.90 £.
b. Courier myHermes – 3,55 £ with signature – from 3-5 business days.
We recommend using the Signed in option.
11. We also offer a free delivery (from our store to your home) for all orders over £5 in our online store. Free delivery is just for orders around Kirkby in Ashfield NG17 (Kirkby in Ashfild, Sutton in Ashfield, Mansfield, Mansfield Woodhause). All orders must be placed by 15:00. Delivery is available from Monday to Friday from 18:00 to 20:00.