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Delivery – Price/Time

Delivery – Waiting Time and Price

Delivery

Dear customers

Important information!!!

Important changes to parcel shipping and free shipping from 05.01.2021.

From 05.01.2021 we offer Free Delivery from on orders over £40.

Royal Mail has chenged prices for postage: 

Royal Mail Signed For 2nd Class:

0-2kg – £4.00

2-5kg – £9.79

Christmas break 19.12 – 28.12.2020

New Year’s break – 01.01 – 04.01.2021

Dear customers, in connection with the upcoming Christmas holidays, we would like to inform you that all an orders placed till complete orders by Friday 18.12.2020 till 23.59pm, will be posted on Saturday, 19.12.2020.

All an orders placed between 19.12 – 28.12.2020 will be posted 29.12.2020

New Year break 01.01 – 04.01.2021

Orders placed beetween 01.01-04.01.2021 will be posted on 05.01.2021

If you have questions, contact us by e-mail;

[email protected]

We sincerely apologize for any inconvenience this may cause.

We greet and wish you a Merry Christmas

Due to the situation that now exists, unfortunately Royal Mail has delays in delivering packages, up to 6-7 business days. We ask you for patience and understanding.

1. All orders are shipped within 48 hours of receiving payment from Monday to Friday, to the address given in the order form.

2. We will inform you about the dispatch in a separate e-mail.

3. The estimated delivery time is 3-5 Working Days, see point 12.

4. Products are shipped only in the United Kingdom (England, Wales, Scotland, Northern Ireland).

5. We offer a Free Delivery for orders over £40. Royal Mail/myHermes.

Orders above 2kg. Will be sent by myHermes.

6. Buyer Signature – For security reasons, our deliveries require a signature upon receipt of order.
If you are unable to pick up and sign your parcel, you should receive a card with written information on where and when you should collect it.
You can as well make redelivery by Royl Mail. more information how to do redelivery you find on this link.
If you do not collect your parcel within a specified timeframe (usually 7 days or after 3 delivery attempts), the parcel will be returned to us and you will need to arrange with us for a new delivery and pay for the costs incurred in resending the parcel.

7. Incorect or incompite adress – If you provided incorect or incomplite delivery adress at checkout, we are not responsible for the lost of your order.

In the case your address is incorrect or incomplete, your order may be returned to us. If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address.

If you would like more information about deliveries in the UK please contact with us on email address [email protected]

8. If the order is placed on a Saturday, Sunday or public holiday (Bank Holiday), it will be processed on the first or second next business day.

9. We do not send packages on Saturday and Sunday.

10. If you do not receive your shipment within 10 working days from the date of purchase, please contact Us at e-mail [email protected]

We are not responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery.

11. If the product We send does not match the order in Our store www.the-straight-from-nature.co.uk (arrives damaged or in error) please inform Us immediately at our e-mail address [email protected].

If you do not informed us within 14 working days about any deffects or missing itemes we will not accepted any returns.

12. The delivery of goods takes place via Royal Mail or myHermes, depending on the customer’s choice, given in the order form, at the address indicated in the order form.

See Table under.

Orders under £40 – weight – 0-2kg. 

Royal Mail Signed For 2nd Class – £4.00

myHermes – £4.79

Orders under £40 – weight – more than 2kg.

Postege cost:

2–5kg – Royal Mail Signed For 2nd Class – £9.79

2–5kg – myHermes – £7.29

5–10kg – myHermes – £7.29

Free Delivery – Orders over £40.

We offer Free Delivery for on orders over £40. Royal Mail/myHermes.

If order will be above 2kg. Will be sent by myHermes.

Waight   Courier Estimate Delivery Price
0-2kg Royal Mail 2nd Class Signed For 3-5 Days £4.00
2-5kg Royal Mail 2nd Class Signed For 3-5 Days £9.79
0-2kg myHermes Tracked Signed For 3-5 Days £4.79
2-5kg myHermes Tracked Signed For 3-5 Days £7.29
5-10kg myHermes Tracked Signed For 3-5 Days £7.29
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